00734nam a22001697a 4500 20260620134959.0 978111307738 (pbk) 1111307738 (pbk) 338.4791 FOR Ford, Robert C Michael C. Sturman Cherill P. Heaton Managing quality service in hospitality : how organizations achieve excellence in the guest experience United Kingdom Delmar Cengage learning 2012 xxvii, 516 p. : ill., Col., ; 25.5 cm. Includes glossary and index. Hospitality management Hospitality services Developing hospitality Hospitality planning Employees planning Hospitality strategy Hospitality values RIHCA BK 0 0 0 0 GGL GGL 2026-05-19 Gift 0 338.4791 FOR 119665 2026-05-19 11:39:14 2026-05-19 BK 62222 62222