TY  - BOOK
AU  - Ford, Robert C
TI  - Managing quality service in hospitality: : how organizations achieve excellence in the guest experience
SN  - 978111307738 (pbk)
U1  - 338.4791 
PY  - 2012///
CY  - United Kingdom
PB  - Delmar Cengage learning
KW  - Hospitality management
KW  - Hospitality services
KW  - Developing hospitality
KW  - Hospitality planning
KW  - Employees planning
KW  - Hospitality strategy
KW  - Hospitality  values
KW  - RIHCA
N1  - Includes glossary and index
ER  -