Evenson, Renee  <br/><br/>
Powerful phrases for dealing with difficult people  : over 325 ready-to-use words and phrases for working with challenging personalities 

 - New York  AMACOM  2014 
 - ix, 225 p.  : ill.  ; 23.5 cm 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780814432983 (pbk) 0814432980 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Personal management--Communicating challenging--Phrases challenging--Problem employee--Conflict resolution--Powerful phrases--RSBM
<br/><br/><label>Dewey Class. No.: </label>650.13014  / EVE