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  <titleInfo>
    <title>Powerful phrases for dealing with difficult people</title>
    <subTitle>: over 325 ready-to-use words and phrases for working with challenging personalities</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Evenson, Renee</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>AMACOM</publisher>
    <dateIssued>2014</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <extent>ix, 225 p. : ill. ; 23.5 cm</extent>
  </physicalDescription>
  <note>Includes index.</note>
  <subject>
    <topic>Management sciences Personal management</topic>
    <topic>Communicating challenging</topic>
    <topic>Phrases challenging</topic>
    <topic>Problem employee</topic>
    <topic>Conflict resolution</topic>
    <topic>Powerful phrases</topic>
    <topic>RSBM</topic>
  </subject>
  <classification authority="ddc">650.13014 EVE</classification>
  <identifier type="isbn">9780814432983 (pbk)</identifier>
  <identifier type="isbn">0814432980 (pbk)</identifier>
  <recordInfo>
    <recordChangeDate encoding="iso8601">20260620142112.0</recordChangeDate>
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