TY  - BOOK
AU  - Evenson, Renee 
TI  - Powerful phrases for dealing with difficult people: : over 325 ready-to-use words and phrases for working with challenging personalities
SN  - 9780814432983 (pbk)
U1  - 650.13014 
PY  - 2014///
CY  - New York
PB  - AMACOM
KW  - Management sciences
KW  - Personal management
KW  - Communicating challenging
KW  - Phrases challenging
KW  - Problem employee
KW  - Conflict resolution
KW  - Powerful phrases
KW  - RSBM
N1  - Includes index
ER  -