TY - BOOK AU - Wiersema, Fred TI - The new market leaders: : who’s winning and how in the battle for customers SN - 9780743204651 (hb) U1 - 658.812 PY - 2001/// CY - New York PB - The Free Press KW - Management sciences KW - Market leadership KW - Customer behaviour KW - Strategic marketing KW - Customer strategy KW - Business strategy KW - Marketing planes KW - RSBM N1 - Includes bibliographical references and index ER -