Groves, Dennis  Kevin Herbert  Jim Correll <br/><br/>
Achieving class A business excellence  : an executive's perspective 

 - New Jersey  John Wiley & Sons Inc.  2008 
 - xiv, 385 p.  : ill.  ; 24.5 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780470260340 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Business success--Customer satisfaction--Competitive pressure--Managing service--Process design--Leadership --RSBM--GLB-LHR
<br/><br/><label>Dewey Class. No.: </label>658.409  / GRO