00599nam a22001577a 4500 20260603152627.0 9780470260340 (hb) 658.409 GRO Groves, Dennis Kevin Herbert Jim Correll Achieving class A business excellence : an executive's perspective New Jersey John Wiley & Sons Inc. 2008 xiv, 385 p. : ill. ; 24.5 cm. Includes index. Management Business success Customer satisfaction Competitive pressure Managing service Process design Leadership RSBM GLB-LHR BK 0 0 0 0 GGL GGL 2026-05-22 0 650.1 GRO 119714 2026-05-22 09:57:46 1 2026-05-22 BK 62303 62303