00588nam a22001337a 450000500170000002000240001708200170004110000460005824500380010426000850014230000350022750000330026265001590029520260619151518.0  a9780866123563 (pbk)  a658.403bAST  aAstroff, Milton T.aJames R. Abbey, Ph.D.  aConvention management and service  aUnited States of AmericabThe American Hotel & Lodging Education Institutec2011  axv, 655 p.b: ill.c; 25.2 cm.  aIncludes appendix and index.  aConvention managementaHospitality industryvCustomer servicevEvent organizationvHospitality servicesvEvent logisticsvConvention planningvRIHCAvRSBM