Sower, Victor E <br/><br/>
Essentials of quality  : with cases and experiential exercises 

 - USA  John Wiley & Sons  2011 
 - xix, 392 p.  : ill.  ; 23 cm. 
<br/><br/> Includes supplementary readings, references, appendix, bibliography and index 
<br/><br/><label>ISBN: </label>9780470509593 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations Management<br/>Quality Management--Continuous improvement--Process improvement--Quality assurance--Six Sigma--Organizational performance--Case studies--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.4013  / SOW