00646nam a22001577a 4500 20260611121949.0 9780470509593 (pbk) 658.4013 SOW Sower, Victor E Essentials of quality : with cases and experiential exercises USA John Wiley & Sons 2011 xix, 392 p. : ill. ; 23 cm. Includes supplementary readings, references, appendix, bibliography and index Operations Management Quality Management Continuous improvement Process improvement Quality assurance Six Sigma Organizational performance Case studies RSBM BK 0 0 0 0 GGL GGL 2026-06-10 Gift 0 658.4013 SOW 119312 2026-06-10 10:47:17 1 2026-06-10 BK 62547 62547