TY  - BOOK
AU  - Sower, Victor E
TI  - Essentials of quality: : with cases and experiential exercises
SN  - 9780470509593 (pbk)
U1  - 658.4013 
PY  - 2011///
CY  - USA
PB  - John Wiley & Sons
KW  - Operations Management
KW  - Quality Management
KW  - Continuous improvement
KW  - Process improvement
KW  - Quality assurance
KW  - Six Sigma
KW  - Organizational performance
KW  - Case studies
KW  - RSBM
N1  - Includes supplementary readings, references, appendix, bibliography and index
ER  -