Laws, Eric  <br/><br/>
Improving tourism and hospitality services 

 - UK  CABI Publishing  2004 
 - xviii, 203 p.  : ill.  ; 21 cm. 
<br/><br/> Included bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780851999951(pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitability management<br/>Recreation management--Quality management--Customer satisfaction--Quality control--Guest relations--Service quality--Service design--RSBM
<br/><br/><label>Dewey Class. No.: </label>910.68  / LAW