TY  - BOOK
AU  - Laws, Eric 
TI  - Improving tourism and hospitality services
SN  - 9780851999951(pbk)
U1  - 910.68 
PY  - 2004///
CY  - UK
PB  - CABI Publishing
KW  - Hospitability management
KW  - Recreation management
KW  - Quality management
KW  - Customer satisfaction
KW  - Quality control
KW  - Guest relations
KW  - Service quality
KW  - Service design
KW  - RSBM
N1  - Included bibliographical references and index
ER  -