Stone, Douglas  Bruce Patton  Sheila Heen <br/><br/>
Difficult conversations   : how to discuss what matters most  

 - London  Penguin Book  2011 
 - xxv, 315 p.  : ill.  ; 20.2 cm. 
<br/><br/><label>ISBN: </label>9780670921348 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social science<br/>Difficult conversations--Contribution system--Exploring stories--Learning stance--Abandon blame--Workplace--Feelings--RILL--GLB-LHR
<br/><br/><label>Dewey Class. No.: </label>158.2  / STO