00557nam a22001457a 4500 20260624093502.0 9780670921348 (pbk) 158.2 STO Stone, Douglas Bruce Patton Sheila Heen Difficult conversations : how to discuss what matters most London Penguin Book 2011 xxv, 315 p. ; 20.2 cm. : ill. Social science Difficult conversations Contribution system Exploring stories Learning stance Abandon blame Workplace Feelings RILL GLB-LHR BK 0 0 0 0 GGL GGL 2026-06-11 Gift 0 158.2 STO 119858 2026-06-11 09:31:17 1 2026-06-11 BK 62588 62588