TY  - BOOK
AU  - Stone, Douglas
TI  - Difficult conversations : : how to discuss what matters most 
SN  - 9780670921348 (pbk)
U1  - 158.2 
PY  - 2011///
CY  - London
PB  - Penguin Book
KW  - Social science
KW  - Difficult conversations
KW  - Contribution system
KW  - Exploring stories
KW  - Learning stance
KW  - Abandon blame
KW  - Workplace
KW  - Feelings
KW  - RILL
KW  - GLB-LHR
ER  -