00813nam a22001697a 450000500170000002000240001708200170004110000340005824500730009226000420016530000320020750000490023965002240028894200070051295201070051999900170062620260622112243.0  a9781881052814 (pbk)  a658.812bBAR  aBarlow, JanelleaClaus Moller  aA complaint is a giftb: using customer feedback as a strategic tool  aUSAbBerrett-Koehler Publishersc1996  ax, 222 p.b: ill.c; 23 cm.  aIncludes notes, index and about the authors   aCustomer Relationship ManagementaService ManagementvCustomer feedback managementvService recovery strategyvComplaint handling systemsvCustomer satisfactionvService quality improvementvRelationship marketingvRSBM  cBK  00104070aGGLbGGLd2026-06-11eGiftl0o658.812 BARp119920r2026-06-11 13:26:02t1w2026-06-11yBK  c62603d62603