TY - BOOK AU - Howell, D. Michael-- TI - Understanding healthcare delivery science SN - 9781260026481 (pbk) U1 - 362.1 PY - 2020/// CY - New York PB - McGraw-Hill Education KW - Medical care KW - Public health KW - Root cause analysis KW - Patient satisfaction KW - Safety measures KW - Health planning KW - BME KW - FEAS N1 - Include bibliographical references and index ER -