Glassop, Linda <br/><br/>
The road to quality  : turning effort into reward 

 - Australia  Prentice Hall Australia Pty Ltd  1995 
 - x, 157 p.  : ill.  ; 22.2 cm. 
<br/><br/> Includes appendix, glossary, sources, references and index. 
<br/><br/><label>ISBN: </label>9780724810505 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Industrial management--Organizational excellence--Performance measurement--Customer satisfaction--Productivity improvement--Quality control --RSBM
<br/><br/><label>Dewey Class. No.: </label>658.562  / GLA