00593nam a22001337a 450000500170000002000240001708200170004110000190005824500540007726000530013130000340018450000640021865001770028220260624113046.0  a9780724810505 (pbk)  a658.562bGLA  aGlassop, Linda  aThe road to qualityb: turning effort into reward  aAustraliabPrentice Hall Australia Pty Ltdc1995  ax, 157 p.b: ill.c; 22.2 cm.  aIncludes appendix, glossary, sources, references and index.  aTotal quality managementaIndustrial managementvOrganizational excellencevPerformance measurementvCustomer satisfactionvProductivity improvementvQuality control vRSBM