TY  - BOOK
AU  - Glassop, Linda
TI  - The road to quality: : turning effort into reward
SN  - 9780724810505 (pbk)
U1  - 658.562 
PY  - 1995///
CY  - Australia
PB  - Prentice Hall Australia Pty Ltd
KW  - Total quality management
KW  - Industrial management
KW  - Organizational excellence
KW  - Performance measurement
KW  - Customer satisfaction
KW  - Productivity improvement
KW  - Quality control
KW  - RSBM
N1  - Includes appendix, glossary, sources, references and index
ER  -