Irons, Ken <br/><br/>
The world of superservice   : creating profit through a passion for customer service  

 - USA  Addison Wesley  1998 
 - x, 246 p.  : ill.  ; 23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780201403848 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management<br/>Hospitality Management--Employee Engagement--Quality Management--Continuous Improvement--Customer-Centric Strategy--Word-of-Mouth Marketing--Customer Expectations--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.812  / IRO