00738nam a22001697a 450000500170000002000240001708200170004110000150005824500900007326000300016330000320019350000190022565001930024494200070043795201070044499900170055120260624104127.0  a9780201403848 (pbk)  a658.812bIRO  aIrons, Ken  aThe world of superservice b: creating profit through a passion for customer service   aUSAbAddison Wesleyc1998  ax, 246 p.b: ill.c; 23 cm.  aIncludes index  aService ManagementaHospitality ManagementvEmployee EngagementvQuality ManagementvContinuous ImprovementvCustomer-Centric StrategyvWord-of-Mouth MarketingvCustomer ExpectationsvRSBM  cBK  00104070aGGLbGGLd2026-06-23eGiftl0o658.812 IROp119962r2026-06-23 12:02:00t1w2026-06-23yBK  c62734d62734