Halvey, John K.  Barbara Murphy Melby  <br/><br/>
Business process outsourcing  : process, strategies, and contracts 

 - USA  John Wiley & Sons  2007 
 - xv, 584 p.  : ill.  ; 26 cm. 
<br/><br/> Includes appendix and index 
<br/><br/><label>ISBN: </label>9780470044834 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Supply Chain Management<br/>Management Information Systems--Business Process Outsourcing (BPO)--Outsourcing Strategy--Business Process Management (BPM)--Contract Management--Vendor Management--Service Level Agreements (SLAs)--Strategic Outsourcing--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.723  / HAL