00658nam a22001337a 450000500170000002000230001708200170004010000430005724500710010026000330017130000330020450000320023765002550026920260624101646.0  a9780470044834 (hb)  a658.723bHAL  aHalvey, John K.aBarbara Murphy Melby   aBusiness process outsourcingb: process, strategies, and contracts  aUSAbJohn Wiley & Sonsc2007  axv, 584 p.b: ill.c; 26 cm.  aIncludes appendix and index  aSupply Chain ManagementaManagement Information SystemsvBusiness Process Outsourcing (BPO)vOutsourcing StrategyvBusiness Process Management (BPM)vContract ManagementvVendor ManagementvService Level Agreements (SLAs)vStrategic OutsourcingvRSBM