: process, strategies, and contracts Halvey, John K. Barbara Murphy Melby creator text USA John Wiley & Sons 2007 monographic xv, 584 p. : ill. ; 26 cm. Includes appendix and index Supply Chain Management Management Information Systems Business Process Outsourcing (BPO) Outsourcing Strategy Business Process Management (BPM) Contract Management Vendor Management Service Level Agreements (SLAs) Strategic Outsourcing RSBM 658.723 HAL 9780470044834 (hb) 20260624101646.0