TY  - BOOK
AU  - Halvey, John K.
TI  - Business process outsourcing: : process, strategies, and contracts
SN  - 9780470044834 (hb)
U1  - 658.723 
PY  - 2007///
CY  - USA
PB  - John Wiley & Sons
KW  - Supply Chain Management
KW  - Management Information Systems
KW  - Business Process Outsourcing (BPO)
KW  - Outsourcing Strategy
KW  - Business Process Management (BPM)
KW  - Contract Management
KW  - Vendor Management
KW  - Service Level Agreements (SLAs)
KW  - Strategic Outsourcing
KW  - RSBM
N1  - Includes appendix and index
ER  -