Hoyle, David <br/><br/>
Quality management essentials    

 - UK  Butterworth-Heinemann  2007 
 - ix, 212 p.  : ill.  ; 23.2 cm. 
<br/><br/> Includes appendix, glossary, bibliography and index 
<br/><br/><label>ISBN: </label>9780750667869 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Management<br/>Quality Management<br/>Total Quality Management (TQM)--Quality Assurance (QA)--Quality Control (QC)--Continuous Improvement--Customer Satisfaction--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.4013  / HOY