00620nam a22001697a 4500 20260703104119.0 9780750667869 (pbk) 658.4013 HOY Hoyle, David Quality management essentials UK Butterworth-Heinemann 2007 ix, 212 p. : ill. ; 23.2 cm. Includes appendix, glossary, bibliography and index Quality Management Quality Management Total Quality Management (TQM) Quality Assurance (QA) Quality Control (QC) Continuous Improvement Customer Satisfaction RSBM BK 0 0 0 0 GGL GGL 2026-07-01 Gift 0 658.4013 HOY 119995 2026-07-01 10:18:31 1 2026-07-01 BK 62770 62770