TY  - BOOK
AU  - Hoyle, David
TI  - Quality management essentials:  
SN  - 9780750667869 (pbk)
U1  - 658.4013 
PY  - 2007///
CY  - UK
PB  - Butterworth-Heinemann
KW  - Quality Management
KW  - Total Quality Management (TQM)
KW  - Quality Assurance (QA)
KW  - Quality Control (QC)
KW  - Continuous Improvement
KW  - Customer Satisfaction
KW  - RSBM
N1  - Includes appendix, glossary, bibliography and index
ER  -