TY  - BOOK
AU  - Evans, James R.
TI  - The management and control of quality
SN  - 9780324225037 (pbk)
U1  - 658.562 
PY  - 2005///
CY  - Singapore
PB  - Thomson
KW  - Total quality management
KW  - Management sciences
KW  - Business management
KW  - Quality Assurance
KW  - Continuous Improvement
KW  - Process Improvement
KW  - Performance Measurement
KW  - Six Sigma
KW  - RSBM
N1  - Includes bibliography, appendix and index
ER  -