TY - BOOK AU - Kotler, Philip R TI - Marketing for hospitality and tourism SN - 9781292020037 (pbk) U1 - 647.940688 PY - 2014/// CY - USA PB - Pearson KW - Hospitality and Tourism Management KW - Customer relationship management (CRM) KW - Destination marketing KW - Tourism promotion KW - Market segmentation KW - RSBM N1 - Includes index ER -