Mankin, David creator text New York Oxford University Press 2009 monographic xxvii, 503 p. : ill., Col., ; 24.5 cm. Includes glossary, bibliographical references and index. Mangement sciences Human resource Organizational development Professional development Measuring performance Risk management Operational role RSBM 658.3124 MAN 9780199283286 (pbk) 20260716143431.0