Kasavana, Michael L. <br/><br/>
Managing front office operations 

 - USA  American Hotel & Lodging Educational Institute  2013 
 - xiv, 649 p.  : ill.  ; 23 cm. 
<br/><br/> Includes appendix, glossary and index. 
<br/><br/><label>ISBN: </label>9780866124126 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality management<br/>Lodging management--Revenue management--Hospitality operations--Room management--Concierge services--Service quality--Night audit--RSBM
<br/><br/><label>Dewey Class. No.: </label>647.94  / KAS