00556nam a22001337a 450000500170000002000240001708200160004110000250005724500370008226000620011930000340018150000430021565001640025820260804175937.0  a9780866124126 (pbk)  a647.94bKAS  aKasavana, Michael L.  aManaging front office operations  aUSAbAmerican Hotel & Lodging Educational Institutec2013  axiv, 649 p.b: ill.c; 23 cm.  aIncludes appendix, glossary and index.  aHospitality managementaLodging managementvRevenue managementvHospitality operationsvRoom managementvConcierge servicesvService qualityvNight auditvRSBM