TY  - BOOK
AU  - Kasavana, Michael L.
TI  - Managing front office operations
SN  - 9780866124126 (pbk)
U1  - 647.94 
PY  - 2013///
CY  - USA
PB  - American Hotel & Lodging Educational Institute
KW  - Hospitality management
KW  - Lodging management
KW  - Revenue management
KW  - Hospitality operations
KW  - Room management
KW  - Concierge services
KW  - Service quality
KW  - Night audit
KW  - RSBM
N1  - Includes appendix, glossary and index
ER  -