00585nam a22001337a 450000500170000002000230001708200150004010000920005524500390014726000280018630000350021450000410024965001610029020260719132511.0  a9781447165897 (hb)  a658.5bHAN  aRenu Agarwal (editor)aWillem Selen (editor)aGöran Roos (editor)aRoy Green (editor)  aThe handbook of service innovation  a LondonbSpringerc2015  aXL, 842 p.b: ill.c; 24.5 cm.  aIncludes bibliographical references.  aManagement sciencesaOperations ManagementvProduction managementvIndustrial OrganizationvEngineering economyvService innovationvBusiness servicesvRSBM