Kamin, Maxine <br/><br/>
Customer service training 

 - USA  Pergamon Flexible Learning  2006 
 - xv, 204 p.  : ill.  ; 29.5 cm. 
<br/><br/> Includes references. 
<br/><br/><label>ISBN: </label>9780750663632 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Customer service--Organizational need--Staff management--Customer loyalty--Service equation--Focus group--RSBM--GLB-LHR
<br/><br/><label>Dewey Class. No.: </label>658.812  / KAM