TY  - BOOK
AU  - Kamin, Maxine
TI  - Customer service training
SN  - 9780750663632 (pbk)
U1  - 658.812 
PY  - 2006///
CY  - USA
PB  - Pergamon Flexible Learning
KW  - Management sciences
KW  - Customer service
KW  - Organizational need
KW  - Staff management
KW  - Customer loyalty
KW  - Service equation
KW  - Focus group
KW  - RSBM
KW  - GLB-LHR
N1  - Includes references
ER  -