00654nam a22001697a 450000500170000002000240001708200170004110000180005824500300007626000420010630000350014850000250018365001450020894200070035395201070036099900170046720260724103700.0  a9780750663632 (pbk)  a658.812bKAM  aKamin, Maxine  aCustomer service training  aUSAbPergamon Flexible Learningc2006  axv, 204 p.b: ill.c; 29.5 cm.  aIncludes references.  aManagement sciencesaCustomer servicevOrganizational needvStaff managementvCustomer loyaltyvService equationvFocus groupvRSBMvGLB-LHR  cBK  00104070aGGLbGGLd2026-07-18eGiftl0o658.812 KAMp122608r2026-07-18 14:37:23t1w2026-07-18yBK  c63059d63059