TY - BOOK AU - Barrows, Clayton W. TI - Introduction to management in this hospitality industry SN - 9780470399743 (hb) U1 - 647.94068 PY - 2012/// CY - United States of America PB - John Wiley & Sons, Inc. KW - Hospitality management KW - Hospitality industry KW - Tourism management KW - Hospitality leadership KW - Hotel management KW - Customer service KW - Hotel operations KW - RIHCA N1 - Includes index ER -