Michael J. O'Fallon (editor)  Denney G. Rutherford <br/><br/>
Hotel management and operations 

 - New Jersey  John Wiley & Sons, Inc.  2011 
 - xviii, 494 p.  : ill.  ; 23.8 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780470177143 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality management<br/>Hospitality industry--Tourism management--Hospitality leadership--Hotel management--Customer service--Hotel operations--RIHCA
<br/><br/><label>Dewey Class. No.: </label>647.94068  / HOT