TY  - BOOK
AU  - Michael J. O'Fallon (editor)
TI  - Hotel management and operations
SN  - 9780470177143 (pbk)
U1  - 647.94068 
PY  - 2011///
CY  - New Jersey
PB  - John Wiley & Sons, Inc.
KW  - Hospitality management
KW  - Hospitality industry
KW  - Tourism management
KW  - Hospitality leadership
KW  - Hotel management
KW  - Customer service
KW  - Hotel operations
KW  - RIHCA
N1  - Includes bibliographical references and index
ER  -