Timm, Paul R. <br/><br/>
Customer service  : career success through customer loyalty 

 - New Jersey  Pearson  2008 
 - xviii, 281 p.  : ill.  ; 25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780132236584 (pbk) 0132236583 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Customer relation--Consumer satisfaction--Complaint handling--Telephone etiquette--Cultural diversity--Customer need--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.812  / TIM