00535nam a22001457a 450000500170000002000240001702000150004108200170005610000180007324500640009126000300015530000360018550000200022165001480024120260802171819.0  a9780132236584 (pbk)  a0132236583  a658.812bTIM  aTimm, Paul R.  aCustomer serviceb: career success through customer loyalty  aNew JerseybPearsonc2008  axviii, 281 p.b: ill.c; 25 cm.  aIncludes index.  aManagement sciencesaCustomer relationvConsumer satisfactionvComplaint handlingvTelephone etiquettevCultural diversityvCustomer needvRSBM