00607nam a22001817a 4500 20260802171819.0 9780132236584 (pbk) 0132236583 658.812 TIM Timm, Paul R. Customer service : career success through customer loyalty New Jersey Pearson 2008 xviii, 281 p. : ill. ; 25 cm. Includes index. Management sciences Customer relation Consumer satisfaction Complaint handling Telephone etiquette Cultural diversity Customer need RSBM BK 0 0 0 0 GGL GGL 2026-07-29 Gift 0 658.812 TIM 122563 2026-07-29 14:08:42 1 2026-07-29 BK 63324 63324