Customer service
: career success through customer loyalty
Timm, Paul R.
creator
text
New Jersey
Pearson
2008
monographic
xviii, 281 p. : ill. ; 25 cm.
Includes index.
Management sciences Customer relation
Consumer satisfaction
Complaint handling
Telephone etiquette
Cultural diversity
Customer need
RSBM
658.812 TIM
9780132236584 (pbk)
0132236583
20260802171819.0