TY  - BOOK
AU  - Timm, Paul R.
TI  - Customer service: : career success through customer loyalty
SN  - 9780132236584 (pbk)
U1  - 658.812 
PY  - 2008///
CY  - New Jersey
PB  - Pearson
KW  - Management sciences
KW  - Customer relation
KW  - Consumer satisfaction
KW  - Complaint handling
KW  - Telephone etiquette
KW  - Cultural diversity
KW  - Customer need
KW  - RSBM
N1  - Includes index
ER  -