00702nam a22001817a 450000500170000002000240001702000150004108200170005610000180007324500640009126000300015530000360018550000200022165001480024194200070038995201070039699900170050320260802171819.0  a9780132236584 (pbk)  a0132236583  a658.812bTIM  aTimm, Paul R.  aCustomer serviceb: career success through customer loyalty  aNew JerseybPearsonc2008  axviii, 281 p.b: ill.c; 25 cm.  aIncludes index.  aManagement sciencesaCustomer relationvConsumer satisfactionvComplaint handlingvTelephone etiquettevCultural diversityvCustomer needvRSBM  cBK  00104070aGGLbGGLd2026-07-29eGiftl0o658.812 TIMp122563r2026-07-29 14:08:42t1w2026-07-29yBK  c63324d63324